How ecommerce helped the freight forwarding business Introduction The implementation of internet and electronic communication systems is changing the traditional face of freight forwarding and the shipping industry has to change with it. It is evident that e-commerce is no longer an emerging technology and it has already conquered a major place in the heart of freight forwarding business. Electronic communication system has become one of the main trump card in shipping industry to live up the higher expectations of a customer. This paper will review briefly the applications of e-commerce in general and in particular to the transport sector especially freight forwarding business. E-Commerce Electronic commerce is defined as the electronic exchange (delivery or transaction) of information, goods, services, and payments over telecommunications networks.It involves mainly distribution, buying, selling, marketing and servicing of products or services through the use of electronic means such as the Internet, and other computer networks.
